The eSeva Project - Providing G2C Services in Andhra Pradesh (India)

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Case Details:

Case Code : ITSY027
Case Length : 19 Pages
Period : 1999 - 2003
Pub Date : 2003
Teaching Note :Not Available
Organization : AP Government
Industry : Information Technology
Countries : India

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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"Andhra Pradesh envisions to provide better services to citizens by establishing Simple, Moral, Actionable, Responsive and Transparent (SMART) government and transforming itself into a leading knowledge driven economy."¹

- AP Government's Vision for E-Governance.

"I have always believed that IT should reach every person in the state. Through our CARD and TWINS projects we have already taken the government to the common man via IT usage."²

- J Satyanarayana, Secretary, Department of Information Technology, Government of Andhra Pradesh (AP).

Introduction

In November 2002, Paul O'Neill (O'Neill), the US Treasury Secretary, visited an eSeva center in Hyderabad, the capital of Andhra Pradesh (AP).³ He was surprised to see such an advanced electronic service facility for citizens, located in a developing country like India.

O'Neill commented, "I am very pleased and impressed by the effective use of technology to converge the services of federal, state and local government under one roof. I have not seen any thing like this before."⁴ O'Neill was only one of the few dignitaries who were impressed by the eSeva project, lauded as one of the most popular e-government initiatives in India.

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1] As quoted in the article, "E-Government," posted on www.ap-it.com.

2] As quoted in the article, "IT Initiatives of the AP Government," at www.indiainfoline.com, dated February 8, 2000.

3] Located in the southern part of India, AP is the fifth largest state with an area of 2, 76,754 sq. km, accounting for 8.4 % of India's territory. The state has the longest coastline (972 km) among all the states in India.

4] As quoted in the article, "E-governance project lauded by US official," posted on www.siliconindia.com, dated November 21, 2002.

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